Privacy Policy
By accepting health care services from us, you agree that we can collect information about you from other agencies for the purpose of maintaining an up-to-date health record and providing safe and quality primary health care.
The information we collect and the way in which we collect this information may include:
Information from other health providers and shared health records:
- Receipt of laboratory, radiology or other results
- Accessing authorised national or regional health information systems to support your care by checking your medical history, laboratory or radiology results and current prescribing
- Receipt of correspondence from hospitals, emergency departments, after-hours providers, specialist services, allied health providers or other secondary and community care providers – including discharge summaries, outpatient or specialist letters
- Proactively contacting a hospital or specialist service to follow up on a referral or seek advice or an update on your care, where that contact results in information about you being shared with us
- Receipt of letters from screening programmes, including results, or notifications regarding attendance or non-attendance
- Contact or correspondence from your health insurance company
Information from non-health agencies and organisations:
- Contact from or correspondence with the Accident Compensation Corporation, Insurance companies, the New Zealand Police, legal representatives, Oranga Tamariki, and/or the Ministry of Social Development (Work and Income New Zealand),
- Receipt of correspondence from employers, regarding, for example, fitness to work
Complaints
If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.
Your rights of access and correction
Under rules 6 and 7 of the Health Information Privacy Code, you have the right to request access to the health information this practice holds about you, and request correction of that information, if you believe it to be inaccurate.